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DIRECTOR OF MARKETING & CUSTOMER SERVICE

Position Summary:
The Director of Marketing & Customer Service is a bright, energetic marketing professional responsible for leading all marketing and service efforts to ensure overall competitive positioning in the healthcare marketplace and customer service excellence. Develops and executes comprehensive marketing organizational and operational strategies and tactics to achieve optimal financial performance, cost efficiency, business growth, and quality performance, clinical superiority and market leadership. The successful candidate will have a proven track record identifying customer needs and converting that information into compelling offerings, messaging, pricing strategies, training, and go to market tactics. The Incumbent has the responsibility to work with team members to provide superior customer service to company clients, consumers and customers. Designs customer service programs to support clients and represents the company customer initiatives. Additionally, the Director of Marketing & Customer Service is responsible for building positive relationships with work teams throughout the organization.

Competencies & Essential Duties:

Marketing:

1. Ability to create a compelling marketing vision and energize others toward that vision.
2. Translate marketing vision into tactical plans of action and execute to those plans.
3. Lead brand awareness and recognition efforts.
4. Conduct segment, channel and consumer based research studies in support of marketing efforts.
5. Collaborate with other internal groups to develop and maintain a strong web presence and strategy; “tell the company story” in an engaging / exciting style.
6. Collaborate with other internal groups to support Public Relations, Advocacy, and Communications initiatives.
7. Manage outside vendors representing the company in a positive but strong position.

Customer Service:

1. Create and implement a system to measure and track customer satisfaction.
2. Establish, implement and monitor Customer Service policies, procedures, plans, and programs.
3. Identify initiatives that can significantly improve services offered to customers and customer satisfaction scores.
4. Regularly evaluate client relationships and improve team performance and satisfaction programs.
5. Work closely with and coordinate other internal departments and respond to any issues that may arise.

Knowledge, Skills & Abilities:

• Ability to involve, motivate and lead others. Supervises service level employees including a service excellence coordinator.
• Top-quality mastery of marketing.
• Superior customer service principles and implementation of programs that support excellent service to patients, physicians, faculty, vendors, employees and consumers.
• Ability to proactively manage goals and priorities. Ability to continuously interact in a positive manner with multiple customers and employees face to face and over the phone.
• Solid leadership and management skills.
• Utilize tools to measure performance and determine effectiveness.
• Ability to build, lead and influence teams to maximize results using well-established interpersonal skills.
• Achievement motivated.

Prerequisites and Additional Desirable Qualifications:

• Master’s degree in Public or Hospital Administration and a combination of education and experience.
• A minimum of 7 years of mid to senior level marketing and customer service experience with a demonstrated ability to provide high levels of customer service.
• Experience working in the health care, hospital, or biomedical research industry.
• Demonstrated ability to provide high levels of customer service demonstrated by improving key business metrics and the development of methods and procedures.
• Strong interpersonal skills and the ability to model appropriate leadership behavior.
• A passion for customer service at all levels of an organization.
• Proven ability and history of analyzing service levels and implementing improvement standards.
• Exceptional verbal and written communication and presentation skills.

Salary and Benefits:
The client company offers competitive salaries and working environments. Benefits include company contributions into retirement program, medical / dental / vision insurance, flex dollars, health club membership, tuition assistance and training.

Contact Us:
We welcome diversity candidates. Interested / qualified candidates should submit their cover letter, resume and salary history to:

Candidates Email Confidential Resumes to: Candidate Email

Please write "DM&CS" in the subject line of your email.

We wish you great success in your job search!

To Start a Candidate Search, Email: Client Email

DIRECTOR OF SALES, MAJOR ACCOUNTS

Position Summary:
In an entrepreneurial, hands-on, environment, the Director of Sales has the budgetary responsibility and is accountable for company sales strategies, account management and growth of revenues to ensure market share and profitability of company and concepts. He / She works closely with the marketing team to develop and implement programs to drive business. Has the responsibility to work with team members to provide superior sales support and market penetration. The Director of Sales will develop programs and work directly with marketing team members to present sales ROIs to the organization’s executive team, potential clients and investors. Additionally, the Director of Sales is responsible for building positive relationships with work teams throughout the organization. Many currently undefined opportunities exist for this motivated individual to step forward and put their unique mark on the company.

Competencies & Essential Duties:

1. Create and implement strategies to develop business opportunity in new channels.
2. Develop and implement a sales strategy based on market trending and category analysis.
3. Prepare sales forecasts, account status reports and make recommendations to enhance account growth and revenue potential.
4. Direct account management across the organization, including sales, technical services, customer service and operations to attain revenue goals.
5. Develop and implement global account plans that ensure the growth of revenues, market share and profitability.
6. Build and maintain relationships with decision-makers and influential leaders in customer organizations.
7. Target companies to create new business opportunities and sales lead intelligence.
8. Manage contract negotiations and develop creative and customized packaging of new products and services.
9. Partner with customers to identify needs and identify opportunities.
10. Oversee revenue management and pricing strategies to achieve EBITDA and targets.
11. Execute "end-to-end" sales process, including personal meetings, presentations, networking, creation of bids and win / loss analyses.
12. Manage and delegate effectively to ensure customer satisfaction while remaining focused on sales activities.

Competencies:

• Ability to involve, motivate and lead others.
• Good foundational mastery of major account sales.
• Ability to proactively manage goals and priorities. Ability to continuously interact in a positive manner with multiple customers and employees face to face and over the phone.
• Ability to sell Solutions as well as products.
• Solid leadership and management skills.
• 20–35% business travel.
• Utilize tools to measure performance and determine effectiveness.
• Ability to build, lead and influence teams to maximize results using well-established interpersonal skills.
• Achievement motivated.

Salary and Benefits:
The client company offers competitive salaries and working environments.

Note:
This is a contract position with a development relationship with the company. If you have the entrepreneurial spirit and want an opportunity to work in a dynamic environment rolling out new company programs, this opportunity may be for you. At the end of the six-month period the program and staff performance will be evaluated for permanence in the organization.

Contact Us:
We welcome diversity candidates. Interested / qualified candidates should submit their cover letter, resume and salary history to:

Candidates Email Confidential Resumes to: Candidate Email

Please type "Director of Sales" in the subject line of your email.

We wish you great success in your job search!

To Start a Candidate Search, Email: Client Email